Do you ship overseas?

no, unfortunately we are exclusive to the australian market, we are set to be global in the coming future, so please subscribe to be notified when we are global!

How long will it take to get my orders?

It depends on where you are. please visit our product page and see our shipping and returns drop down for more information.

tracked shipping?

all orders from iconic labs are tracked. once your order has been processed, iconic labs will send a confirmation email with a tracking number. if you lose the email, dont panic as you can find track order in our footer menu at the bottom of this page.

why should i buy the iconic expandable hose over a traditional hose?

An expandable garden hose differs from a traditional hose in several key ways that make it more convenient and user-friendly:

1. Lightweight & Compact: One of the most notable features of an expandable hose is its lightweight design. Unlike traditional rubber or metal hoses, which can be heavy and cumbersome, expandable hoses are made from a flexible, lightweight material that makes them easy to carry, maneuver, and store. When not in use, they shrink down to a compact size, taking up much less space.
2. Self-Expanding: The core of an expandable hose is made of a stretchy, elastic material (often latex), which allows it to expand up to 3 times its original length when water is turned on. This means you get the length of a traditional hose but without the bulk, as it naturally contracts back to its smaller size once the water is turned off.
3. Tangle-Free: Expandable hoses are designed to resist kinking and tangling, a common problem with traditional hoses. Their smooth, flexible structure allows them to coil easily and untangle effortlessly, making storage and use much more convenient.
4. Durability & Flexibility: Despite their lightweight nature, expandable hoses are surprisingly durable. They are often made with reinforced fabric outer layers (like polyester or nylon) that are resistant to punctures and abrasions. This makes them flexible and able to withstand a variety of outdoor conditions, including UV exposure and mild weather fluctuations.
5. Easier Storage: Traditional hoses often require large, bulky reels for storage and can be prone to developing permanent kinks or wear over time. In contrast, an expandable hose can be easily coiled up and stored in a small space—whether it’s in a drawer, cupboard, or on a simple hose hanger.

Overall, expandable hoses offer superior portability, ease of use, and space-saving advantages compared to traditional hoses, while still providing reliable performance for everyday watering needs.

how long should my expandable hose last?

The lifespan of an expandable hose largely depends on factors such as frequency of use, storage conditions, and maintenance. Under normal use—meaning occasional watering, proper storage, and handling with care—you can typically expect an expandable hose to last anywhere from 3 to 5 years.

To maximize its longevity, be sure to:

• Store the hose in a cool, dry place when not in use, avoiding prolonged exposure to the sun or freezing temperatures.
• Rinse it out after each use to remove dirt or debris that could potentially damage the hose.
• Avoid over-tightening connectors or putting excess pressure on the hose, as this can lead to wear or leaks.
  
  can the iconic hose stand extreme weather conditions?
  
  

  Our expandable hoses are designed to perform well in a wide range of temperatures, but it’s important to use and store them properly to ensure longevity.

  Cold Weather:

  While our hoses are built with durability in mind, freezing temperatures can cause the water inside the hose to freeze, potentially damaging the latex core. We recommend storing your hose in a warm, dry place during freezing conditions to prevent any damage. Always drain the hose completely after use to avoid water retention that could lead to freezing inside the hose.

  Hot Weather:

  Our hoses, made from a combination of latex and polyester, are designed to handle warm temperatures and are UV-resistant to protect against sun damage. However, extremely high temperatures (over 100°F/38°C) can still stress the materials if the hose is exposed to prolonged direct sunlight. For best results, store your hose in a shaded area when not in use, especially during intense heat.

  Temperature Range:

  The ideal operating range for our hoses is between 32°F (0°C) and 100°F (38°C). Outside of this range, it's advisable to take extra care with storage to avoid damaging the hose.

  By following proper care and storage guidelines, your Iconic Labs expandable hose will continue to perform at its best in both hot and cold weather conditions.
  
  What do I do if my expandable hose isn’t expanding properly?
  
  

  If your expandable hose isn’t expanding as expected, there are a few simple checks and steps you can take to resolve the issue:

  1. Check Your Water Pressure

  • Cause: Low water pressure can prevent the hose from fully expanding.
  • Solution: Make sure your faucet is fully turned on. Expandable hoses typically require a water pressure range of 40-80 PSI to expand properly. If the water pressure is low, try adjusting the faucet or check your water supply for any issues.

  2. Inspect for Kinks or Blockages

  • Cause: Kinks, twists, or debris in the hose can block water flow, affecting expansion.
  • Solution: Straighten the hose and check for any visible bends or tangles. You can also disconnect the hose from the faucet and run water through it to flush out any debris or blockages that may be causing the issue.

  3. Verify Proper Connection

  • Cause: A loose or improperly connected hose can restrict water flow and prevent the hose from expanding.
  • Solution: Ensure that the hose is securely connected to both the faucet and the nozzle. Tighten the connectors by hand (without overtightening) to ensure a proper seal.

  4. Look for Leaks or Damage

  • Cause: Leaks or internal damage, especially to the latex core, can affect the hose’s ability to expand.
  • Solution: Inspect the hose for any signs of visible damage such as cuts, tears, or punctures. If the hose is damaged, repair small holes with hose repair tape or consider replacing the hose if necessary.

  5. Give It Time to Expand

  • Cause: It can take a moment for the hose to fully expand once the water is turned on.
  • Solution: Allow the water to flow for a few moments, and check if the hose gradually expands. If the hose does not expand after a minute or two, recheck the steps above.
    
    Can I use an expandable hose for other outdoor activities?
    
    Of course, the Iconic Hose is expertly designed to make your everyday watering tasks a breeze. Whether you're tending to your garden or engaging in a playful water fight with your dog, the Iconic Hose is versatile enough to handle it all with ease and convenience. Enjoy every moment!
    
    why is my hose leaking?
    
    To resolve the leakage, kindly ensure that two rubber seals are properly inserted into the end of the hose. If you're uncertain whether two seals are present, carefully remove the existing ones. Should you find only a single seal, please insert the spare rubber seals provided. This will ensure that two seals are in place, effectively addressing the leakage issue.